ISPFrequently asked questions
Practical answers about setup, access, data and connected services.
Clear answers before you begin.
If you need a deeper walkthrough, send a request and we’ll schedule a review.
How do I get started?
Send an onboarding request with your country, ISP size and priorities. We’ll review the setup for your market, agree the scope and help you prepare your workspace. Sending a request does not create a subscription or take a payment.
Where do existing customers log in?
Use Workspace Login and enter the workspace name supplied during onboarding. Your login and customer records stay inside that workspace. Platform administrators use the separate administration login.
What is AI-NOC?
AI-NOC is ISPNeuron’s network operations intelligence layer. It watches routers, OLTs and ONU health signals, surfaces open incidents and prepares recovery proposals. Meaningful device changes stay on an allowlist until an operator confirms them—no black-box takeover.
What is Copilot Chat (Chat AI-NOC)?
Copilot Chat is the workspace assistant inside AI-NOC. Staff ask in English or Bangla about open incidents, unpaid billing, client status, PPPoE sessions, tickets and pending approvals. Answers use live workspace records; chat turns can be audited and a dedicated chat quota keeps capacity separate from other AI work.
How do AI-NOC and Copilot Chat work together?
AI-NOC observes and proposes. Copilot Chat helps the desk ask and triage from the same live data. Operators confirm meaningful recovery before it runs. Details are on /ai-noc.
Can I bring existing customers from MikroTik?
Reviewed PPPoE import workflows are available. Router access, account fields and how they match your billing records should be checked during setup before importing.
Are online payments and messaging included automatically?
Payment and messaging workflows require supported provider accounts, credentials and configuration. Availability and scope are confirmed during onboarding; publishing a workspace does not enable them automatically.
Can I move existing billing history?
We can review your existing data and migration requirements. Existing balances, charges and customer identities must be checked before any data is imported or opening balances are used.
Do you support multiple teams or POPs?
The application includes staff roles, customer assignments and POP workflows. We’ll review your team structure and rollout requirements when choosing the plan and setup.
Can I pay or create a workspace directly here?
This website collects enquiries and helps existing customers find their login. Workspace activation and subscription arrangements are handled after a setup review; there is no public checkout on this website.
What should I send in an enquiry?
Your country, business contact details, approximate customer count and the workflows you need. Do not send router passwords, API keys, customer lists or identity documents in the public form.
Still have a question?
Share your ISP size and the workflows you want to improve. We’ll reply with next steps.
Contact the team