Privacy notice

1. Who we are

ISPNeuron provides ISP workspace software for broadband operators—customers, billing, network context, team workflows and AI-NOC operational intelligence. This notice explains how we handle information collected through the public marketing website at ispneuron.com (and related marketing domains).

If you already use an ISPNeuron workspace, your subscriber records, invoices and operational data are governed by your workspace service arrangement and access controls—not only by this public website notice.

2. Scope of this notice

This notice covers:

• Pages and forms on the public marketing website
• Enquiry and quote requests submitted through the contact form
• Workspace-name lookups used to help existing operators find their login
• Technical session and form-security data needed to run the site safely

This notice does not replace tenant workspace policies, POP portal terms, payment-provider policies, or employment / partner contracts.

3. Information we collect on this website

Enquiry / quote form

When you send a request, we may collect:

• ISP / company name
• Your name and email address
• Optional phone number
• How we can help (onboarding, walkthrough or question)
• Approximate customer count
• Plan interest and billing preference
• Your message and requirements
• Your privacy acknowledgement and a request reference number

Workspace login helper

If you use Workspace Login, you enter only the workspace name supplied during onboarding. We use that name to direct you to the correct tenant login. Do not enter passwords, full URLs or personal customer data in that field.

Technical and security data

To protect the site and complete form submissions we may process session identifiers, CSRF / request tokens, timestamps, and basic request metadata required for abuse prevention. The public marketing pages do not load advertising trackers or third-party analytics scripts.

4. How we use the information

We use website enquiry details to:

• Review your ISP requirements and respond to your request
• Recommend a sensible plan, rollout sequence or walkthrough
• Keep an internal record of contact status and follow-up notes
• Improve clarity of our public product and onboarding information

Submitting an enquiry does not create a workspace, start a subscription, take a payment or authorize device access.

5. What you should not submit

Please keep the public form free of sensitive material. Do not send:

• Router, OLT, server or panel passwords
• Payment gateway keys, bank credentials or API secrets
• Identity documents, NID copies or KYC packs
• Customer lists, invoices exports or personal subscriber data
• Private network diagrams with live credentials embedded

Connection credentials and production access should only be shared through an agreed onboarding channel after scope is confirmed.

6. Where information is stored and who can see it

Enquiry requests are stored on the ISPNeuron platform and reviewed by authorized platform administrators in a protected inbox. Staff may add internal notes and mark whether a request has been contacted or closed.

We do not sell enquiry data. We do not use public website submissions for unrelated advertising lists.

7. Retention

We keep enquiry records for as long as needed to complete the sales / onboarding conversation, meet operational follow-up needs, and retain a reasonable audit trail of public requests. When a request is no longer needed for those purposes, it may be closed, archived or removed according to internal retention practice.

If you want us to review removal of an enquiry you submitted, contact us with the request reference number shown after submission.

8. Cookies, sessions and security

The website uses session and form-security mechanisms so submissions stay protected and confirmation messages can be shown to you. These are operational controls, not advertising cookies.

We apply access controls on the administrative side of enquiry handling. No public page should be used to transmit secrets. If you believe a submission contained sensitive data by mistake, contact us immediately so we can review containment steps.

9. AI-NOC and product operations

AI-NOC and Copilot Chat features inside a customer workspace can answer operator questions from live workspace records, observe network health and prepare operator-confirmed proposals. Chat turns may be audited for workspace review. Model, GPU and infrastructure internals are not exposed to tenants through normal workspace UI. This public privacy notice does not describe every processing activity inside an active tenant workspace; those activities follow the workspace service arrangement and product controls enabled for that operator.

10. Your choices and requests

You may:

• Ask what enquiry details we hold for a request reference you own
• Request a correction if contact details were mistyped
• Ask us to discuss removal or closure of an enquiry record
• Choose not to submit optional fields such as phone number

We may need enough information to verify that the request relates to your submission before making changes.

11. Children

This website is intended for business operators and professional contacts. It is not directed at children, and we do not knowingly collect children’s personal information through the public enquiry form.

12. Changes to this notice

We may update this notice when our public website processes, contact channels or product descriptions change. The “Updated” date at the top of this page shows the latest revision. Continued use of the public website after an update means the revised notice applies to new submissions.

13. Contact

For privacy questions about this public website, enquiry corrections or removal requests:

• Email: [email protected]
• Phone: +88019202028300
• Contact form: Request a Quote / Contact

Include your enquiry reference when you have one. For issues inside an active workspace (subscribers, invoices, staff access), use your workspace administrator or the support channel provided during onboarding.

Related: Terms of use